1% For Asheville: We were founded on a park bench in downtown Asheville.   Armed with a typewriter, Ernest Daniels started what would become Brightbell Virtual Receptionist in the late 40’s.   Jim Daniels,  Ernie’s son would go on to become sort…

When we answered the Covid 19 Vaccine calls for Wake County,  we relied on our telephone service provider, Bandwidth.  Here’s the story: Published: May 30, 2024 By: Anna Bradshaw Today we have offices and colleagues across the globe, and we…

From WNC Business Magazine,   July 6, 2023 As technology rapidly improves and the world becomes increasingly automated, things that are declared “dead” are getting more important all the time. Human connection has never been more critical in branding, sales, and…

  Dryer Vent Wizard in Sacramento has been in business for nearly a decade cleaning dryer vents and had amassed a strong customer list in a large California metropolitan area.  They managed multiple technician calendars and were really doing quite well. …

We were engaged by a university who wanted to reach out to potential students that had exhibited certain behaviors, like beginning an application but not completing it- the student version of a ‘cart abandon’. The university wanted to follow up…

Consider outsourcing some of your administrative tasks to us. We can handle your phones, respond to your emails and chat, and keep your customer experience running like a top!

We helped several counties manage their inbound call volume by ramping up quickly when the COVID vaccine wait list was published. Our staff received exceptional reviews from residents, and our client was able to show that they stepped up when…

Shoppers worldwide fuel the 2021 e-Commerce BOOM At the height of the COVID-19 pandemic, 10 years of e-Commerce growth happened in just 90 days. As the world shut down and brick and mortar stores were forced to close, e-Commerce reached…

It was a typical weekday for a medical practice for whom we answer calls during their lunch break. We fielded a call from the wife of a truck driver. She was calling on behalf of her husband- who was a…